We value your service Not
December 20th, 2008 | 
Author: Have you noticed (of course you have) that just about every company that uses an automated phone system have far too few staff?
“We value your call”
“we apologise but our staff are attending to other customers”
Seems to me that if someone valued my call that much – they’d make sure they could answer the calls. Of course anyone can hit peak times when they just can’t handle the number of calls – personally if I can’t leave a message I’d rather here the engaged tone – at least then I know I’m not paying for it and I can leave my phone to battle it out – but as an example – has anyone EVER gotten straight through to the likes of Orange? I certainly haven’t.
“We value your call”
“we apologise but our staff are attending to other customers”
Seems to me that if someone valued my call that much – they’d make sure they could answer the calls. Of course anyone can hit peak times when they just can’t handle the number of calls – personally if I can’t leave a message I’d rather here the engaged tone – at least then I know I’m not paying for it and I can leave my phone to battle it out – but as an example – has anyone EVER gotten straight through to the likes of Orange? I certainly haven’t.
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